Returns and Exchanges Policy
At If The Shoe Fits, we value our customers and aim to provide an excellent shopping experience. Please review our Returns and Exchanges Policy below for details on returning or exchanging items.
- Eligibility for Returns and Exchanges:
To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Returns and exchanges are accepted within [number] days of the original purchase date.
- Items Ineligible for Returns and Exchanges:
Customized or personalized items, items marked as final sale, and worn or damaged items not due to manufacturing defects.
- How to Initiate a Return or Exchange:
Contact our customer service team at [customer service email/phone number] to initiate the return or exchange process. Provide your order number, the reason for the return or exchange, and any relevant details.
- Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.
If you are exchanging an item, we will ship the new item once the return is received and approved. Exchanges are subject to product availability.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. Provide photos of the damaged or defective item, and we will arrange for a replacement or refund.
- Store Credit:
In some cases, store credit may be offered instead of a refund or exchange.
- Cancellation Policy:
Orders can be cancelled within [number] hours of placement. Once an order has been processed for shipping, it cannot be cancelled.
- Contact Information:
For any questions or concerns regarding returns and exchanges, please contact our customer service team at email@example.com or (555)-555-5555.
If The Shoe Fits reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most up-to-date information.